Customer Service Representative

Company Name:
Oldcastle BuildingEnvelope, a division of Oldcastle, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass.
Essential Duties and Responsibilities
Provides day to day management of established customers including quote creation through order processing, including, but not limited to:
Verbal Communication (Phone Calls)
Written Communication (Email, Faxes)
Responsibility for processing orders include:
Applying proper manufacturing standards to customer requests
Ability to read customer diagrams that include product and part specifications
Order creation and input into AS400 system
Troubleshooting or researching customer issues
Key Competencies
Proven ability to multi-task in a high demand/fast pace environment
Excellent written and verbal communication skills
Strong attention to detail
Excellent time management and organization
Ability to work in a team setting with individual responsibilities
Quickly adapt to ever changing prioritizes or initatives including ability to reorganize tasks based upon customer needs or deadlines
Position Requirements
Basic windows based computer skills
Strong mathematical skills, including ability to read fractions and decimals
Prior experience with Lotus Notes, preferred
High school diploma required, Associates degree preferred
Regular and predictable attendance, safely perform tasks and adherence to all safety policies and procedures are essential functions of the job.
Excellent benefits package includes insurance, 401K, vacation and holidays. Must be able to pass a background check and drug screen. EOE/AA
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A culture that values opportunity for growth, development and internal promotion
Oldcastle has a long and proud heritage as one of North America's largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the Oldcastle family. Oldcastle operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.
One of our employees says it best...
"The great thing about Oldcastle is there never seems to be a shortage of opportunities." - Anass
Oldcastle is a great place to grow! If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the Oldcastle family!
Oldcastle BuildingEnvelope is an Affirmative Action and Equal Opportunity Employer
Oldcastle BuildingEnvelope is part of the Oldcastlecareers(TM) network.
City: Shawnee
State: Oklahoma
Postal/Zip Code: 74804

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